At FUSION, we believe in creating gear that stands the test of time. For over 25 years, we have been crafting high-performance sportswear for athletes who demand the very best in functionality, comfort, and durability
With a strong history of loyal customers and a dedication to delivering products of the highest quality, we proudly introduce our 5-year warranty to reinforce our support for this long-lasting approach and highlight the importance of using products for extended periods.
Starting February 1st, 2025, we're setting a new standard in durability and customer care with an extended warranty on selected tights. Every pair comes with our standard 2-year warranty, but this special program extends your coverage for an additional three years—providing ultimate assurance for your investment.
The extended warranty applies to selected models featuring our new woven logo, ensuring you benefit from this promise no matter where you made your purchase—whether online or from an authorized retailer.
To activate your five-year warranty, make sure to register your product within 30 days of purchase using the QR code available in-store or through the link below.
What is covered?
Our 5-year warranty extends the standard 2-year coverage to protect against material defects, such as fabric wearing out unusually fast or tearing with proper use. It also covers production issues like faulty seams or elastics losing elasticity prematurely, as well as fading colors or peeling reflectors when cared for correctly. Additionally, if your tights lose their shape or functionality under normal use, the extended warranty applies.
What is NOT covered?
The extended warranty does not cover damage caused by improper washing, external factors like sharp objects, or wear and tear from use that goes beyond the product’s intended use.
Activation within 30 days of purchase
To activate the 5-year warranty, you must register your tights within 30 days of purchase. This can be done easily using the QR code available in-store at retailers or by visiting this link.
0-2 years after purchase
For the first two years, warranty claims are handled where you purchased your tights. For example, if you bought your tights directly from FUSION's website, we will manage your claim during this period.
3-5 years after purchase
From year three to year five, FUSION takes over all warranty claims directly, ensuring you a effortless process for you.
With the new 5-year warranty, we guarantee that our tights will retain their quality, fit, and functionality, ensuring you get the most value from your purchase. While natural wear over five years is expected, your tights are built to perform reliably throughout their lifespan, even if they show some signs of use over time.
FAQ: 5-Year Warranty
What is the difference between the 5-year warranty and the standard warranty?
The standard warranty covers defects for up to 2 years, while FUSION’s 5-year warranty extends this coverage to 5 years and applies specifically to selected tights. After 2 years, FUSION will handle the warranty directly.
Why do I need to register my tights within 30 days of purchase?
Registration is required to activate the warranty. It ensures we have the necessary details to assist you in case any issues arise later.
Can I activate the warranty if I forget to register my tights?
Unfortunately, the warranty can only be activated if the registration is completed within 30 days of purchase. This is part of the warranty conditions.
Which products are covered by the warranty?
The warranty applies to C3 Short and Long Tights (Unisex), C3 Women’s Training Tights Short and Long, and Men’s C3 Short Tights with the woven logo. This also includes X-long versions.
What should I do if my issue arises after the first 2 years?
After the first 2 years, you can contact FUSION directly through our warranty portal at fusionworld.com. We will assist you in resolving the issue.
Why does the warranty only apply to tights with the woven logo?
The woven logo signifies that the product is part of our new warranty program.
What does it mean that the warranty does not cover normal wear and tear?
Normal wear and tear refers to the natural signs of use that occur over time, such as slight fading or minor loss of elasticity due to intensive use. The warranty only covers defects caused by material or production errors.
What does it mean that the warranty does not cover unusual wear and tear?
Unusual wear and tear includes damage caused by usage outside the product’s intended purpose or scope, as well as issues caused by improper washing or external factors (e.g., tears from sharp objects).
When am I generally covered by the warranty?
Anything that would typically be covered by the standard 2-year warranty is now covered for 5 years under this extended program.
How can I know if my issue is due to a production defect or improper use?
Each case is assessed individually. If the issue is caused by proper use and not by overuse or improper washing, it will be covered by the warranty.
What does the warranty cover regarding color and reflectors?
The warranty covers fading colors or peeling reflectors, provided that washing instructions have been followed correctly.
Can I claim the warranty if I purchased the product abroad?
Yes, the warranty is valid globally as long as the product was purchased from an official FUSION retailer and registered within 30 days.
What should I do if I lose the receipt or documentation for the registration?
Contact us via fusionworld.com, and we will assist you in retrieving your registration details. However, it is important to keep your purchase receipt.