How to exchange and return your products
You can return or exchange your garment within 30 days. It's important that you register your return before sending back the product.
At FUSION, we have our own return portal so that you can easily exchange and return your clothing online. If you use our enclosed return label, the shipping fee is 10EUR, and you will receive a tracking number so that you can always track your package.
You can read our guide below and when you're ready to exchange or return your product, simply click on the button.
Provide your order number and email address that was used during the purchase - the order number is indicated on the delivery note in the package B2C_INT[xxxxx].
Select the product you want to exchange or return. You can either exchange for a different size or a new color of the same model or get a refund on the card used for purchase.
If you want to return your package, you have two options:
- You can attach the enclosed return label and drop it off at a DPD parcel shop. We will deduct 10EUR for the return shipping with DPD.
- You can arrange the return shipping of your package yourself. In this case, it's important that you send the package with a tracking service (if the package is sent as a letter and gets lost, you assume the risk yourself).
IMPORTANT! It must be sent to FUSION, Lansen 8, 9230 Svenstrup (we do not pick up returns from parcel boxes).
If you opened the package properly the first time, we have attached a resealable function to the bag so that you can reuse the original bag for your return. Don't forget to include the order number in the package. We will process your return as soon as we receive your package.